Privacy Policy

1. Who We Are

DoubleScaleAI is a trading name of Bonorum Enterprises Limited, a company registered in England and Wales. We operate the website doublescale.ai and provide an AI-powered training programme generation platform.

If you have any questions about this policy, please contact us via the contact form at doublescale.ai.

2. What Data We Collect

We may collect the following personal data:

• Contact information — your name and email address when you submit our contact or waitlist form
• Usage data — pages visited, time on site, browser type, device type and IP address
• Account data — if you create an account, your name, email and password (encrypted)
• Content data — any text or materials you submit to our AI tools for processing

3. How We Use Your Data

We use your data to:

• Respond to enquiries and provide our service
• Send product updates or beta access notifications (only if you have opted in)
• Improve and develop the platform
• Comply with legal obligations

We do not sell your data to third parties.

4. Legal Basis for Processing

We process your data under the following legal bases (UK GDPR):

• Consent — where you have actively submitted your details or opted in to communications
• Legitimate interests — to operate and improve our platform
• Contract — to deliver the service you have signed up for
• Legal obligation — where required by law

5. AI Processing and Data

Our platform uses the Anthropic Claude API to power its AI tools. Any content you submit for processing is sent to Anthropic's API. Anthropic does not use API data to train its models by default. We do not store submitted content beyond the duration of your session unless you explicitly save it.

6. Cookies

We use essential cookies to operate the website. We may also use analytics cookies to understand how visitors use the site. You will be asked for consent before any non-essential cookies are set.

7. Third-Party Services

We use the following third-party services which may process your data:

Each of these providers operates under their own privacy policy and data processing agreements.

8. Data Retention

We retain your personal data only for as long as necessary:

• Contact form submissions — up to 2 years
• Account data — for the duration of your account plus 12 months
• Analytics data — up to 26 months

9. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Delete your data (right to erasure)
• Object to or restrict processing
• Port your data to another service
• Withdraw consent at any time

To exercise any of these rights, please contact us via the contact form at doublescale.ai. We will respond within 30 days.

10. Data Security

We take appropriate technical and organisational measures to protect your data, including encrypted data storage, secure HTTPS connections, and restricted access controls.

11. ICO Registration

Bonorum Enterprises Limited is registered with the Information Commissioner's Office (ICO) as a data controller.

12. Changes to This Policy

We may update this policy from time to time. We will notify active users of material changes by email. The date at the top of this page reflects the most recent update.

13. Contact and Complaints

For any privacy-related queries please contact us via the contact form at doublescale.ai.

If you are unsatisfied with our response you have the right to lodge a complaint with the ICO at ico.org.uk.